We understand that life happens! As such, you may cancel or reschedule your coaching session at least 12 hours in advance at no extra cost BUT with a valid reason/excuse for such action so as to mitigate any time wasting on our part.

• Cancellations made far too late or less than 12 hours before your session may incur a small rebooking fee to secure your new appointment.

• We encourage all students to notify us as soon as possible if changes are needed, so we can accommodate other learners.

All coaching sessions require prepayment or payment at booking to reserve your spot accordingly.

• Payments for completed sessions are non-refundable.

• If you cancel before the 12-hour window, your payment can be applied as credit toward a future session.

• We do not offer refunds for missed sessions without prior notice.

• All payments for our Coaching Program MUST be made via MMG. 

• If you cannot pay via MMG, you may pay cash on arrival (CONDITIONS APPLY).

To make the most of your session and respect other students’ time:

• Arriving more than 10 minutes late may result in a shortened session. 

• Arriving 15 minutes or more late may require rescheduling, and the session may be counted as missed.

Any valid excuses will be taken into account, of course. However, we encourage punctuality to ensure a full, productive learning experience, not only for you, but for others who may come after you.

If a student fails to attend a scheduled session without notice, the session will be considered forfeited/missed.

• Payment for no-show sessions will not be refunded.

• Please notify us in advance if you cannot make it, so we can offer the slot to another student & reschedule your session.

MystiCube GY is committed to providing a safe, supportive, and fun environment for all learners.

• Coaching is suitable for children ages 7 and up.
  
  

• Children attending in-person sessions should be accompanied by a parent or guardian.
  
  

• We supervise all in-person sessions to ensure safety, minimize risk, and maintain a friendly learning atmosphere.

By booking a session with MystiCube GY, you acknowledge and agree to the above policies. Additionally:

• Sessions may be observed, recorded, or used for coaching review purposes unless you request otherwise.

• Students are responsible for their own belongings and personal safety during sessions.

• Booking a session confirms your understanding and acceptance of all terms.
  
  

Coaching Disclaimer

While our coaching programs are carefully designed to improve cubing skills:

• Individual results may vary based on your practice, effort, and experience.

• MystiCube GY is not responsible for lost, damaged, or personal cubes/puzzles brought to sessions.

• We do not guarantee competition-level success in solves, as everyone is different when it comes to solving, but we do guarantee incredible improvements in cubing and you surpassing your expected goals by a mile & a half.