We understand that life happens! As such, you may cancel or reschedule your coaching session at least 24 hours in advance at no extra cost BUT with a valid reason/excuse, so as to mitigate any time wasting on our part.

• No additional session will be given for last minute cancellations, unless it is backed by a reasonable excuse. 

• We encourage all students to notify us as soon as possible if changes are needed, so we can accommodate other learners.

All coaching sessions require prepayment or payment at booking to reserve your spot accordingly.

• If you have registered and paid, then you are allowed up to 24 hours to cancel your registration for a full refund, prior to starting your session.

• Payments are totally non-refundable once sessions begin, regardless if you only attend one session alone.

To make the most of your session and respect other students’ time:

• Arriving more than 25 minutes late will result in a shortened session (No extra time wil be allocated).

• Arriving 1 or more hours late to a session will result in a termination of that session, meaning that you will not be coached for that time.

**Any valid excuses will be taken into account, of course. However, we encourage punctuality to ensure a full, productive learning experience, not only for you, but for others who may come after you.

If a student fails to attend a scheduled session without notice, the session will be considered forfeited/missed.

• Payment for no-show sessions will not be refunded whatsoever.

• Please notify us in advance if you cannot make it, so we can offer the slot to another student & reschedule your session.

We are committed to providing a safe, supportive, and fun environment for all learners.

• Coaching is suitable for children ages 10 and up (or, with some exceptions, below 10).
  
  

• Children attending in-person sessions should be accompanied by a parent or guardian,  unless approval for lone-show is given by their parent/guardian.
  
  

• Regardless, parents are still required to ensure that their child/children arrive and depart these sessions safely.
  
  

• We supervise all in-person sessions to ensure safety, minimize risk, and maintain a friendly learning atmosphere.
  
  

• We are not responsible for supervising children outside of the coaching session hours allocated.

By booking a session with MystiCube GY, you acknowledge and agree to the above policies. Additionally:

• Sessions may be observed, recorded, or used for coaching review purposes unless you request otherwise.

• Students are responsible for their own belongings and personal safety during sessions.

• Booking a session confirms your understanding and acceptance of all terms.
  
  

Coaching Disclaimer

While our coaching programs are carefully designed to improve cubing skills:

• Individual results may vary based on your practice, effort, and experience.

• MystiCube GY is not responsible for lost, damaged, or personal cubes/puzzles brought to sessions.

• We do not guarantee competition-level success in solves, as everyone is different when it comes to solving, but we do guarantee incredible improvements in cubing and you surpassing your expected goals by a mile & a half.